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I Missed a Trip To Europe Due To Incompetent Customer Service By Cebu Pacific
4 min readAug 20, 2023
Earlier today, I missed a flight to Seoul, Korea with Cebu Pacific Air due to what I believe an incompetent customer service on the part of the airline and the Manila International Airport (MIA)—an airport that is coincidentally known as one of the worst airports in the world.
When I approached the check-in desk of Cebu Pacific two and a half hours before my flight, something felt off. The experience was something I have never had in my 10 years of travel experience.
Could it be the airport or the customer service?
For starters, Cebu Pacific Air isn’t exactly Delta or Emirates, not well-known in Southeast Asia as a “good” airline. Some people even compare it to Ryanair of Europe. Just take a look at their ratings.
